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Werktags zu den normalen Bürozeiten von 08.00 - 12.00 Uhr und von 13.00 - 17.00 Uhr:
Technischer Support +41 31 740 87 89
Support und Ticket System http://support.comdirect.ch/
 
Kunden mit einem gültigen Wartungsvertrag haben an Werktagen Anrecht auf  Telefon- und E-Mail-Support während den Bürozeiten (08.00 - 12.00 Uhr und von 13.00 - 17.00 Uhr). Details dazu finden Sie in der Maintenance- und Supportvereinbarung.

Ausserhalb der normalen Geschäftszeiten (Kostenpflichtig)
Pikettnummer technischer Support: +41 31 511 21 93

Bei Systemausfällen ausserhalb der normalen Geschäftszeiten, von 12.00 - 13.00 Uhr und von 17.00 - 08.00 Uhr, gibt es die Möglichkeit den kostenpflichtigen Telefonsupport der Comdirect AG zu beanspruchen. Die Initialkosten betragen Fr. 300.00 inkl. 1 Stunde Support. Jede weitere Stunde kostet ebenfalls Fr. 300.00 pro Std. Samstags und an Sonn- und Feiertagen wird zudem ein Zuschlag von +25% verrechnet. Bei Kunden mit einem Goldvertrag ist diese Dienstleistung Bestandteil des Vertrags.

Ausnahmen
An folgenden Tagen bleibt unsere Firma geschlossen und der Kunde hat keinerlei Anspruch auf Supportleistungen:
1. Januar, 2. Januar, Karfreitag bis und mit Ostermontag, Auffahrt, Freitag nach Auffahrt, Pfingstsonntag und Pfingstmontag, 1. August, 24. Dezember, 25. Dezember, 26. Dezember und 31. Dezember.

Home Lösungen Remote Control SOTI Pocket Controller
SOTI Pocket Controller

Pocket Controller-Enterprise allows organizations to remotely support mobile devices from a central location. With Pocket Controller-Enterprise you can now provide your mobile users with mission critical support anytime and anywhere.

Feature Summary:

  • Remote Control - Remotely control and operate one or more mobile devices in real-time from a central location
  • Connectivity - Connect to remote mobile devices using Wired or Wireless TCP/IP LAN/WAN, ActiveSync, Direct Serial, or modem connections, support for direct connections or through HTTP, SOCK4, or SOCK5 Proxies. Connections can be initiated from the desktop computer, or directly from the mobile device.
  • Security - Create administrator and user accounts, allow/deny privileges, allow users to accept/reject remote control session requests, configure authentication and encryption settings
  • Explore Tool - Use this tool to view the remote file system or to transfer files
  • Registry Tool - Use this tool to remotely view or edit the registry of remote devices.
  • Task Manager Tool - Use this tool to remotely activate or terminate a process, or to view process details (i.e. threads, resource details, ...)
  • Macro Recording/Playback - Record and Playback keystrokes to automate common tasks. Software developers can use the advanced Software Regression Testing and Analysis tools to automate testing of new versions of software.
  • Automation - Integrate with third party applications: launch third party applications when specified events occur, execute database Stored procedures or SQL statements. Use command line options to launch and control operation.
  • Audit Logging - Log to database or log file, customize logging information
  • Video Capture - Document problems/solutions by creating Video Recordings that can be e-mailed to the appropriate people
  • Skins - View your mobile device in a skin, automatic download and install skins via the Skin Manager Tool
  • Printing - Create hard copy documentation using the Wysiwyg printing facility
  • Remote DOS - Use the Remote DOS Box to remotely execute DOS commands
  • Scripting - Create/Run scripts to transfer files, reboot remote devices, simulate keystrokes or stylus input
  • Screen Capture - Capture screens and save them to disk in JPG, BMP or GIF format
  • Clipboard - Transfer data between desktop and mobile device programs using the Real-Time clipboard synchronization feature
  • Slow Connection Support - Pocket Controller-Enterprise includes several advanced features to facilitate remote control and management of devices over slow connections such cellular/GPRS, or modem connections. These features include 4 or 16 color Artificial Color Reduction options, and Advanced Data Compression options.
  • Automatic Device Software Upgrade - Automatically upgrades Pocket Controller-Enterprise device software to latest version
  • Time Synchronization - Synchronize your mobile device close with a local/remote SNTP time server
  • Application Integration - Integrate Help Desk support directly into your mobile device applications via our "One Click Support" application interface.
 

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